Course Description

Communication and collaboration between return to work (RTW) stakeholders are central to the process of return to work and have been identified as an untapped resource for improving RTW processes and outcomes. Yet, communication and collaboration remain a problematic aspect of RTW with employers, health care providers and insurers expressing various dissatisfactions with the process and activities of other actors. This webinar will focus on the barriers and facilitators of communication and collaboration during RTW and how we can improve the picture. 

You will learn:

  • The critical features of the communication and collaboration network involved in RTW.
  • How communication and collaboration fit into the stages of RTW (ideal and practice).
  • The barriers and facilitators of communication and collaboration during RTW.
  • Ways and means to improve communication and collaboration during RTW.

Take-home messages:

  • Communication and collaboration occur across a complex network of stakeholders with varying interests and agendas, situated in different systems, and through a range of media.
  • Improving communication and collaboration requires integration of stakeholder systems through media, but also recognition of a shared purpose and the importance of collective effort, perspective taking, and an integrated approach to determining RTW fit that accepts the inherent need for subjective and objective information.  


Senior Lecturer, Department of Psychology, ​Trent University, Registered Kinesiologist, College of Kinesiologists, Ontario and Disability Management & Professional Development Consultant, Lifemark Health​

Fergal O'Hagan, PhD​

Dr. Fergal O’Hagan is a Senior Lecturer in the Department of Psychology at Trent University. He is also a Registered Kinesiologist with the College of Kinesiologists of Ontario and consults to Lifemark Health around disability management and professional development. Dr. O’Hagan’s experience includes progressive positions in public and private sector health care as a Clinical Kinesiologist, program manager and private practice operator. O'Hagan holds a Bachelor of Science in Physical Education from the University of Saskatchewan, a Master’s of Science in Adapted Human Biodynamics from McMaster University and a Ph.D. in Exercise Science from the University of Toronto. He has completed post graduate and post doctoral training in work disability prevention research.O’Hagan has researched and published extensively in work disability issues with a variety of clinical populations including individuals suffering from cardiovascular disease. His current research focuses on communication among return to work stakeholders and activities of mental health professionals in work reintegration.This program is pre-approved by VRA Canada for a 1 hour training session

Course curriculum

  • 1

    How Do We Improve Communication and Collaboration in Return-To-Work?

    • Pre-Survey

    • How Do We Improve Communication and Collaboration in Return-To-Work?

    • Evaluation Survey