Course Description

Introduction

Welcome to Improving Communication in the Workplace. This course will focus on the effectiveness of evidence-based leadership communication methods and processes to mitigate psychosocial hazards in the workplace and influence organizational performance. 

The World Economic Forum’s Future of Jobs Report 2018 states, “Emotional intelligence, leadership and social influence as well as service orientation also see an outsized increase in demand relative to their current prominence.” This course focuses on equipping leaders with the core skills to connect and engage teams and individual team members.

Audience

This program is aimed at leaders and frontline managers seeking to build their capacity in effectively communicating with their team members and as a collective team to improve organizational productivity, engagement and trust. 


Learning outcomes

By the end of this course, you will gain knowledge, resources and broadened understanding of:

  • The importance of effective leadership communication
  • How to identify key barriers to effective leadership communication
  • Building a resource to connect with others using coaching questions
  • Which listening skills can be used to build rapport, trust and relationships 
  • How to facilitate team communication and processes to ensure clarity of purpose, goals and roles  


Course structure

Information in this course is presented through a series of animations explaining key information, opportunities to reflect on your own communication, knowledge checks and action steps to implement your learning in your organization. 


Members

If you have been provided with a Record ID through your organization, please update your profile before enrolling in a course. In order for your certificate to be issued, your profile needs to be up-to-date prior to your enrollment.

If you are having any issues, please contact membershipservices@workwellnessinstitute.org

The Work Wellness Institute is recognized by CPHR AB to offer Professional Development Credits. This program is pre-approved by CPHR AB.


Work Wellness Institute

Course curriculum

  • 1

    Improving Communication in the Workplace

    • Introduction

    • Pre-survey

    • Course Material

  • 2

    Section 1: Introduction to leadership communication

    • Scenario 1

    • Quick Check

    • Scenario 2

    • Quick Check

    • Introduction to effective leadership communication

    • Time to reflect!

    • Barriers to effective communication

    • Time to reflect!

    • Section 1: Summary

  • 3

    Section 2: One-on-One Communication for Leaders

    • Introduction: The importance of dialogue

    • Dialogue: Set the context

    • Time to reflect!

    • Dialogue: Ask good coaching questions

    • Quick Check

    • Time to reflect!

    • Dialogue: Listening

    • Time to reflect!

    • Dialogue: Gain agreement

    • Time to reflect!

    • Section 2: Summary

  • 4

    Section 3: Team Communication for Leaders

    • Introduction: Communicating for team success

    • Communicate team purpose, goals and individual roles and responsibilities

    • Time to reflect!

    • Establish norms for team behaviour and technology

    • Time to reflect!

    • Establish norms for team technology use

    • Time to reflect!

    • Encourage collaboration and engagement

    • Time to reflect!

    • Summary

  • 5

    Section 4: Action Steps in the Workplace

    • Action Steps in the Workplace

    • Acknowledgements

    • References

    • Evaluation survey